FAQs

General Information

1. When do I receive the attendee lists?

The lists contain Names, Titles, Company Name, Mailing Address. **Telephone Numbers and Email Addresses will only be provided if the attendee has opted them in.**

FIRST Pre-Event Attendee List: Release February 26, 2025
SECOND Pre-Event Attendee List: Released March 12, 2025
POST-EVENT Attendee List: Released April 2, 2025

2. What are the substitution, refund and cancellation policies for sponsors or exhibitors?

We are happy to take substitutions up to 48 hours prior to the event. Substitutions will not be allowed on site. Modifications on registration tickets can be done by locating your emailed registration ticket after completing the online registration process. Please click on the "Edit Registration" button and update with the new person's information. You can also contact the Sponsor Department, sponsors@franchiseupdatemedia.com for assistance.
Exhibit Space and Sponsorships are non-refundable/transferable.

3. What if I would like to hold my own event?

Exhibitor or Sponsor events must not coincide with the conference sessions or expo hall hours. These events must be held after conference and expo hall hours.
When hosting an event associated with the conference, we ask that you limit your attendees to registered MUFC attendees.
We also ask when hosting an event associated with the conference, any contact shared outside of the sponsor/exhibitor business services must be approved by Franchise Update Media.

4. What do I need to submit to be a part of the conference mobile app and conference website?

Please visit your Sponsor/Exhibitor Portal to upload or update your listing. If you cannot locate your portal, email heathers@franchiseupdate.com.

5. What do I need to submit to be a part of the conference logo loop?

Your company logo that you submit to production will be used for the conference logo loop.

6. What do I need to submit to be part of signage?

Your confirmed company name will be included on signage. Please visit your Sponsor/Exhibitor Portal to upload or update your listing. If you cannot locate your portal, email heathers@franchiseupdate.com.

Registration Questions

1. If I am already a sponsor or exhibitor, does this mean I am already registered for the conference?

No, you are not registered. You must register online in order to have a badge. You will not be charged for registrations included with your exhibit space or sponsorship with a valid promo code. You can find your registration links in the tasks section of your portal.

2. How do I register for the conference?

You can locate your registration links in the tasks section of your portal.
You must register online in order to have a badge. Click on the "Register" tab at the top of the page.
Step-by-step instructions are provided on the "Register" page. Please have your promo code link on hand.

3. What if I am a sponsor or an exhibitor and I want to bring more corporate attendees than my exhibit space or sponsorship includes?

You can reach out to sponsors@franchiseupdatemedia.comfor assistance, and we can walk you through any options you may have.

4. What are the badge policies?

You must register online to have a badge to attend the conference.
Your badge must have the same company name as your exhibit space or sponsorship.
If we notice in our registration system that you haven't registered under the proper name, we will contact you to update it.
We reserve the right to cancel registrations if they do not abide by our policies.